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Support

A hand with scanning, your library or lifetime Pro.

Last updated: 9 November 2026
ON THIS PAGEAndroid availabilityScanning and image helpPro purchases and restorationHistory, exports and encrypted backupsContact and useful diagnostic details
Talk to the team behind MintScanEmail info@truetechsol.org. Include your app version and a short explanation. You never need to send a Wi-Fi password or private QR contents to start a support request.

Android availability

MintScan is currently in internal Android testing. The public Google Play listing is not available yet. If you already have a testing invitation, open it using the Google account authorised for that track. Contact support if you cannot access a test to which you were invited.

The app requires Android 7.0 or later. A working camera and permission are needed for live scanning; photo scanning can be used without camera permission. The public release link will be added here when it is available.

Scanning and image help

  • Keep the whole code visible, steady the phone and use enough light. Try torch or zoom when useful.
  • For a screenshot or saved image, choose Photo or the gallery control inside the scanner. If several codes are detected, choose one from Photo results.
  • All mode is the default. Use the mode icon for QR-only or supported linear barcode-only scanning.
  • Basic decoding works offline. Opening a website or searching a product online requires a connection.
  • MintScan reads QR, EAN/UPC, Code 128/39/93, Codabar, ITF and supported 2D formats. A damaged or unsupported code may not decode.

Do not send a code containing a password or private contact information to support. Describe the format and problem first.

Pro purchases and restoration

Pro is a one-time lifetime purchase. Check the Google Play product and local price before confirming payment. Use Restore purchases in Settings or on the Pro screen with the Google account that purchased it.

If access is missing, check your connection and Google Play account, then try restoration. Pending payments unlock Pro when the purchase is confirmed. Restoring Pro does not restore your local library.

For billing help, email your app version, a description and, if needed, the purchase support ID available under Settings → Privacy → Support IDs. Do not send a card number or your Google password. Google Play refund eligibility is governed by its policies and applicable law.

History, exports and encrypted backups

Library stores records on your device. Long-press an item to select; Clear clears the selection, Delete removes selected items, and Back first exits selection. Settings also provides Clear library.

Save scan history controls automatic history. Wi-Fi/contact scans are excluded by default unless you opt to remember sensitive codes or explicitly save them. Generated codes are saved when created. Local history is not a cloud sync service.

Pro offers CSV export and password-encrypted backups. Keep your backup password safely: we cannot recover it. Files saved outside the app are separate copies and must be deleted from their saved location if you no longer want them.

Contact and useful diagnostic details

In the app, open Settings → Feedback for an editable email draft with version/device details and optional installation support IDs. You choose whether to send it. Or email info@truetechsol.org.

  • Your MintScan version and Android version.
  • What you tried, what happened, and what you expected.
  • The code format, without its private content.
  • An approximate time and steps to reproduce a problem.

Please remove passwords, private scan data and unrelated personal information from screenshots or attachments. For privacy and deletion requests, use Data requests.

MintScan.

Small codes. Big possibilities.

QR & barcode scanning for Android.

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